Question: How are refunds handled?
Answer: Refunds are granted before the season starts less $20. You must email
info@newtownrec.com with your request for a refund stating your child's
name, what sport he/she is signed up for, and the reason for the refund. After
the season starts, a refund can be process but will be less $20 plus an
additional prorated amount based on how many practices/games your child has
participated in and if their jersey has been personalized.
Question: Can I make a special request?
Answer: Yes, when you register you can place a request in the special request
box listed at the top of the registration page. You may list days you can't
practice, a particular practice time you'd prefer, or a particular coach or
friend. If you think of a request after you have registered, email
info@newtownrec.com with your request. SPECIAL REQUESTS ARE NOT GUARANTEED!
Question: Can I play up or down an age group?
Answer: Players are allowed to play up one age group if they are within one year
of that age group. Players may not play up more than one age group. Typically,
players are not allowed to play down one age group due to safety reasons;
however, you may ask if there are special circumstances. In order to play in a
different age group, you must either list the request when you register or email
info@newtownrec.com.
Question: Coach handed out uniforms, but none fit my child. What do
I do?
Answer: Email
info@newtownrec.com with your child's name and team information along with
the size you need. We can do additional orders if it's still early in the
season.
Question: Is there a lost and found?
Answer: No, there is no lost and found. You may check the concession stand
on game days to see if an item was turned in there.
Question: What can I do if my child is placed on a team with a practice that I just can't make?
Answer: Immediately email
info@newtownrec.com with your request to change to a team that has a
practice you can make. Please list as many days and times that you can
make to allow us the best opportunity to find a team that will work best with
your schedule. If requests are made after the first week of the season, it
is very difficult for us to switch players to a new team as there are a limited
number of spots available.
